Refund Policy

Last updated: August 7, 2026

At Cozette Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

1. Returns

You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Items without original packaging
• Sale or clearance items

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

4. Exchanges

If you received a defective or damaged item, we will replace it at no extra charge. Please contact us within 7 days of receiving the item.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.

6. Contact Us

To initiate a return or refund, please contact us at support@cozette.store with your order number and reason for return.